Privacy Policy

1. Introduction

This Privacy Policy describes how Pearl Peptides ("Pearl Peptides," "we," "us," or "our") handles information when you visit our website, create an account, complete a health intake, attend a private consultation, or access the approved client portal. By using our services, you agree to the practices described here.

2. Information We Collect

We collect information you provide and information generated when you use our platform:

• Account information — name, email address, phone number, and login credentials.
• Health intake information — the health history, goals, and consent or waiver details you submit as part of the review process.
• Consultation information — scheduling details and notes related to your private consultation with our care team.
• Payment information — billing details processed through secure third-party payment providers; we do not store full card numbers.
• Technical information — device, browser, IP address, and usage data collected automatically to help operate and secure the platform.

3. How We Use Information

We use the information we collect to:

• Create and manage your account and verify your identity.
• Schedule and support private consultations and the health review process.
• Provide wellness support, nutrition planning, and fitness support resources where applicable.
• Manage approved client portal access after the review process is complete.
• Process payments, memberships, and related communications.
• Maintain the security, integrity, and proper functioning of our platform.
• Comply with applicable legal and regulatory obligations.

4. Health Information & Confidentiality

Information you share during the intake and consultation process is treated as confidential and is accessed only by authorized members of the care team and personnel who support your account. We apply administrative, technical, and organizational safeguards designed to protect this information and limit access on a need-to-know basis.

5. How We Share Information

We do not sell your personal information. We may share information only in limited circumstances:

• Care team — licensed professionals involved in your consultation and review.
• Service providers — vetted partners that support scheduling, hosting, payment processing, and communications, under confidentiality obligations.
• Legal & safety — where required by law, regulation, or valid legal process, or to protect the rights and safety of users and the platform.
• Business transfers — in connection with a merger, acquisition, or similar transaction, subject to this policy.

6. Data Security

We use reasonable safeguards, including secure access controls and encryption in transit, to help protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as your account is active and for the period needed to provide our services, meet legal and recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take steps to delete or de-identify it.

8. Your Choices & Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. You can manage core account details from your profile or contact us using the details below. We will respond to verified requests in accordance with applicable law.

9. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect platform functionality.

10. Third-Party Links

Our website may link to third-party services we do not control. This policy does not apply to those services, and we encourage you to review their privacy practices.

11. Children's Privacy

Our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children. If you believe a minor has provided information, please contact us so we can address it.

12. Changes to This Policy

We may update this policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the platform after changes take effect indicates acceptance of the updated policy.

13. Contact Us

For questions or requests regarding this Privacy Policy or your information, please contact our support team through the contact options provided on the Pearl Peptides platform.